Privacy Policy

The Privacy Policy describes how the PRODEDIC.COM service (the "provider") may collect and use information about non-registered visitors and registered users, including customers, in connection with their access to and use of the prodedic.com website and its subdomains (the "website").

By accessing or using the site or services you acknowledge that you have read the privacy policy.

1. What information we collect

1.1 Anonymised information that does not identify a specific user and is collected automatically when a visitor accesses the website. Impersonal information consists of technical or aggregate information about the use of the website (page views and sequence of clicks, heat maps, sessions of using the website) or information about the user's device (operating system, browser, screen resolution, language and keyboard settings, source of access to the website, date and time).

1.2 Personal information that identifies an individual. It consists of:

• contact information - name and surname, e-mail address, telephone number;
• payment information - name, physical billing address, method of payment;
• session or usage information - IP address, geo-location;
• scanned identity documents provided to us - ID card, driving licence, passport or official company registration documents;
• correspondence and other information provided by users when they use our services.

2. When and how we collect information

When users visit our website, register for an account, order and use our services, send us an email or write us a chat.

We also collect information from third-party sources.

3. What do we collect information for?

• To provide services;
• to develop, customise and improve services based on user experience;
• to provide users with support;
• to send service notices and promotional messages;
• prevent fraud;
• comply with applicable laws and regulations.

4. Where we store information

Personal information of website visitors and customers is stored, processed and stored by the performer in Ukraine. Information received by third parties in accordance with clause 5 is stored in accordance with the privacy policies of those parties.

5. Sharing personal information with third parties

We may share personal information with third parties only when:

5.1 To service providers whose solutions augment, facilitate and improve services: communications and content delivery and distribution networks (CDNs), data protection and cybersecurity, billing and payment processing, domain name registrars, fraud detection and prevention, web analytics, monitoring services, session recording and remote access services, performance measurement and data optimization, marketing services, content providers, legal and financial advisors.

Service providers may receive all or part of the personal information they receive, depending on each service provider's role and purpose in our services. They may use the information obtained only for the purposes specified. We are not responsible for the privacy policies of service providers.

5.2. at the request of public authorities and in response to other legal requests as permitted by law.

5.3 To third parties if it will help protect our rights, property or the personal safety of the performer or any of our users.

5.4 Social media elements and widgets may collect personal information on our website. Interactions with these elements are governed by their policies.

6. Cookies and other tracking technologies

We use tracking and monitoring technologies for stability, security, functionality, performance and advertising services: cookies, web beacons, pixels, tags and scripts.

7. Messages

7.1 Promotional messages

We may use personally identifiable information to send you promotional emails, SMS, calls or similar forms of communication.
If you do not wish to receive promotional emails or phone calls, you can notify us at any time or unsubscribe from the emails.
We only send information which may be of interest or relevant to you.

7.2 Service and fee communications

We send information about services and charges. You can only cancel them if you stop using the services.

8. User rights in relation to personal information

• you can ask if we hold any of your personal information;
• access, amend or request the deletion of your personal information. Deletion of your account deletes all your information from the databases. You will not be able to use the services, account or we will not be able to restore your account or your data once you have done so;
• to correct, update or delete personal information in the customer dashboard on our site. To disclose requested personal information, we will ask you to verify your identity. We will respond to requests for personal information within three business days.

9. Retention of information

We retain personal information for as long as the account is active or we provide services. And we may continue to retain it after the account is deactivated or the services are terminated if necessary to comply with legal obligations, resolve disputes regarding users, prevent fraud and abuse, enforce agreements, or protect our legitimate interests.

10. Security

We protect personal information by using secure site access and payment services over HTTPS and by monitoring systems for possible vulnerabilities and attacks. But we do not guarantee the absolute security of personal information.

11. Policy changes

We may change this privacy policy without prior notice. Unless otherwise provided, the most recent Privacy Policy applies to all personal information.

12. Contact

For questions about the privacy policy and rights relating to personal data, please send an email to [email protected].